We are looking for a Call Center Manager to join our company! As a Call Center Manager, you will be responsible for planning and implementing strategies and operations of our call center. You will be responsible to ensure system and process functionality and productivity. Additionally, you will manage your staff and work closely with other departments within the company.
Responsibilities
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Applying Management techniques are used to achieve quantitative and qualitative objectives of the organization
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Plan and implement the overall strategy
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Track and measure productivity and compare to benchmarks
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Find solutions for improvements and potential bottlenecks
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Manage and train other call center staff
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Ensure healthy working environment and employee satisfaction
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Build relationships with staff and clients
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Create a motivating environment for employees
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Oversee the call center altogether
Requirements
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Minimum of (X) years of management experience
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College degree preferred
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Experience in shared and dedicated environment
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Proficient in MS Office
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Customer centric behavior
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Strong people management and development skills
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Ability to mentor, coach and motivate others
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Strong communications and presentation skills