We are looking for a keen and talented individual to join our team as a Retail Banker. This role requires an individual who has a passion for providing exceptional customer service with a finance background.
Responsibilities:
- Open and close current and savings accounts
- Be the first point of contact for new and existing customers banking requirements
- Ensure the delivery of exceptional customer experiences
- Play an important part in customer education around digital banking services and fraud awareness
- Advise customers on financial services (e.g. lines of credit and mortgages)
- Perform various clerical tasks (e.g. filing)
- Identify customers who are in vulnerable situations and determine the best way we can support them
- Handle customer complaints and solve problems
Requirements:
- Proven experience as a retail banker or similar role; sales or customer service experience is a plus
- Knowledge of retail banking rules and procedures
- Be resilient to a continuously changing environment
- Excellent communication skills
- Working knowledge of banking software and MS Office
- Patience and problem-solving ability