Shift supervisors work in retail, warehouses, or hospitality and coordinate the daily operations during a shift. They are in charge of maintaining high productivity and a consistently positive customer experience. A shift supervisor overviews the daily activities and how employees perform during their shift.
Responsibilities
- Manage daily schedules, employee shifts, and time-off requests
- Assign duties to employees and oversee their progress
- Ensure that daily sales/production goals are met
- Count cash at the end of the shift and manage bank deposits
- Train and integrate new workers
- Provide guidance and feedback to employees when needed
- Ensure industry rules and regulations are followed
- Handle customer and employee complaints
- Resolve conflicts between employees
- Transfer products and other objects to and from the worksite on occasion
Requirements
- Previous experience as a Shift Supervisor or similar role
- Full understanding of industry safety standards
- Comprehensive knowledge of basic software, such as Word and Excel
- The ability to meet the physical demands of the job, such as standing up for long hours and lifting heavy loads occasionally
- Working well within a team
- Ability to multitask
- Leadership and conflict-management skills
- High School Diploma or equivalent.